Policies

• My services are occult consultancy and spiritual work.

• They are not psychotherapy, psychological treatment or medical care.

• They do not replace medical diagnosis, treatment or emergency services.

• Clients should seek qualified medical or mental-health professionals when appropriate, and emergency medical assistance in emergencies.

Actualisation: 

1. Nature of Services

• Occult consultancy and spiritual services.

• What each service includes.

• What is and isn't included in the purchase.

• No psychotherapy, medical treatment or emergency care.

2. Orders & Payments

• Accepted payment method

• When an order is considered accepted.

• Whether payment is required upfront.

• Currency, taxes and additional charges.

3. Service Delivery

• Processing times and estimated completion.

• How reports, instructions and consultations are delivered.

• What happens if you need additional information from the client.

4. Consultations & Mentoring

• What the client receives.

• The 30-day support period.

• Communication channels and response expectations.

• What happens when the 30 days expire.

5. Cancellations, Withdrawal & Refunds

• Statutory 14-day withdrawal rights for online consumer contracts.

• How to submit a withdrawal request.

• Rules for services that begin before the withdrawal period ends.

• Refund processing and complaints.

Important: don't write a blanket “no refunds” policy. Polish consumer law has specific withdrawal rights and conditions for starting services early or losing the withdrawal right.

UOKiK – Prawa konsumenta+2

6. Client Responsibilities

• Providing accurate information.

• Reading service descriptions before ordering.

• Following any instructions relevant to the commissioned work.

• Respectful communication.

7. Professional Boundaries

• No medical diagnosis or treatment.

• No psychotherapy or replacement for professional care.

• No emergency intervention.

• Your boundaries around third-party work.

8. Complaints & Contact

• Where clients submit complaints.

• What information to include.

• Your response procedure and applicable statutory rights.

9. Privacy & Personal Data

• What information you collect, why, how long you retain it, and who processes it.

10. Business Information

- Legal business name, address, registration details, contact email and other required trader information.

Two important distinctions:

• Have a separate Privacy Policy if possible; it serves a different legal purpose.

• Your 30-day mentoring limit defines the included service, but it doesn't override statutory consumer rights.